Terms & Conditions

1. Who we are

Beckett Autocare is a sole-trader mobile car valeting service operated by Jack Beckett, based in Brighton & Hove, United Kingdom. In these terms, “we”, “us” and “our” refer to Beckett Autocare; “you” means the person making the booking.

Contact: Hello@Beckettautocare.co.uk · 07533 170350

2. Bookings & quotes

Prices shown on the site are based on standard vehicle sizes and condition. Final price may vary depending on vehicle size and condition. Heavily soiled vehicles, pet hair, stains and excessive dirt may incur an additional charge. If a vehicle is significantly more soiled than expected we may quote a small surcharge before starting, or decline the job.

A booking is confirmed once you receive an on-screen confirmation and reference number. Please double-check the date, time and address — let us know straight away if anything looks wrong.

3. Cancellations & rescheduling

We ask for at least 24 hours’ notice to cancel or reschedule. Inside 24 hours we may not be able to rebook the slot, so please give as much notice as you can.

We may need to reschedule due to severe weather (heavy rain, freezing temperatures, high winds) that would compromise the finish or our safety. In that case we’ll contact you to agree the next available slot — your payment is refunded in full or transferred to the new appointment, whichever you prefer.

4. What you provide on the day

So we can complete the job to the standard you’d expect, please make sure on the day:

• There is safe, legal parking next to the vehicle for the duration of the appointment (driveway, off-street, or a permitted on-street bay).
• We have access to a mains power socket within reasonable reach of the vehicle.
• The vehicle is unlocked or keys are available when we arrive, and any personal belongings of value have been removed.

If we arrive and these aren’t available and the job can’t safely go ahead, we may have to leave and treat it as a late cancellation.

5. Payment

Payment is taken in full by card when you book, so there is nothing to pay on the day. Prices are based on standard vehicle sizes and condition; final price may vary depending on vehicle size and condition. Heavily soiled vehicles, pet hair, stains and excessive dirt may incur an additional charge. If we need to reschedule due to severe weather, your payment is fully refunded or transferred to the new slot — whichever you prefer.

6. Our standard of work

We use professional products, soft microfibre cloths and clean wash media on every job, and we take care to avoid swirl marks, water spots and chemical damage. If you’re not happy with anything when we finish, please tell us before we leave so we can put it right.

Some imperfections — etched water spots, deep scratches, stone chips, paint defects from before our visit, faded plastics, ingrained stains in fabrics — may not be fully removable by a valet. We’ll always tell you up front if something is outside what a valet can reasonably fix.

7. Pre-existing damage & liability

We treat every vehicle with care. We are not responsible for:

• Pre-existing damage (loose trim, lifting paint, cracked plastics, failing window seals, aftermarket wraps that lift under pressure washing, etc.) that may be highlighted or worsened by cleaning.
• Damage to non-factory modifications that weren’t disclosed at the time of booking.
• Water ingress through known faulty seals, sunroofs or windows.
• Loss or damage to personal belongings left inside the vehicle — please remove anything valuable before we start.

Where we are at fault for damage caused during the appointment, our liability is limited to the cost of repair or, at our option, a refund of the amount paid for that appointment. Nothing in these terms limits liability for death or personal injury caused by our negligence, or for anything else that can’t be limited by law.

8. Photography

We sometimes take before/after photos of the work for our portfolio, website and social media. Number plates and identifying details are blurred. If you’d rather we didn’t photograph your vehicle, just let us know at the appointment.

9. Your privacy

How we handle your contact details and booking information is set out in our Privacy Policy.

10. Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes

We may update these terms from time to time. The version in force is the one published on this page on the date of your booking.